Shipping policy
Shipping Policy
CouchLot shirts are made to order using the Bella+Canvas 3001 and produced through a network of North American printing partners.
Orders shipping to Canada and the United States are routed to an eligible production location based on the customer’s address, product availability, size, and colour.
Production Time
Most orders are produced and prepared for shipping within 2 to 7 business days.
Production time begins after an order is confirmed and does not include weekends or statutory holidays.
Orders may require additional time during holidays, product launches, unusually busy periods, or temporary inventory shortages.
Shipping Destinations
CouchLot currently ships to:
• Canada
• The United States
Available shipping methods, rates, and delivery estimates are displayed at checkout.
Estimated Delivery
Delivery estimates begin after production is complete.
Canada
Most eligible shirt orders are produced and shipped within Canada.
Estimated delivery times will be shown at checkout based on the customer’s postal code and available shipping service.
United States
Standard delivery generally takes approximately 2 to 5 business days after production.
Economy delivery, when available, generally takes approximately 4 to 8 business days after production.
Delivery to Alaska, Hawaii, military addresses, US territories, or remote locations may take longer.
Shipping Rates
Shipping rates are calculated at checkout based on:
• delivery address
• number of items ordered
• selected shipping service
• product availability
• fulfillment location
Rates are displayed before payment is completed.
Any free-shipping offer or threshold will be clearly shown on the website or during checkout.
Product Availability and Fulfillment Location
Most Bella+Canvas 3001 shirt colours and sizes are eligible for local fulfillment in Canada and the United States.
Certain colours, sizes, or temporary inventory conditions may require an order to be produced in another location. This can result in a longer delivery window.
The estimate shown at checkout is the best available estimate for that specific order.
Tracking
Tracking information will be emailed after an order ships.
Tracking may take several business days to show movement after the shipping confirmation is sent. This normally means that the label has been created and the carrier has not yet completed its first scan.
Multiple Items and Split Shipments
Products in the same order may occasionally be fulfilled from different locations.
An order may therefore arrive in more than one package or on different days. Separate tracking details will be provided when available.
Delivery Estimates
Production and delivery dates are estimates and cannot be guaranteed.
Delays may result from:
• carrier disruptions
• severe weather
• holidays
• remote delivery locations
• inventory shortages
• incorrect or incomplete addresses
• unusually high order volume
CouchLot will assist when an order appears unusually delayed, but carrier delays are outside our direct control.
Customs and Import Charges
Eligible Canadian and US shirt orders are generally fulfilled within the customer’s country.
In uncommon cases, inventory availability may require cross-border fulfillment. Customs duties, import taxes, brokerage charges, or other fees may then apply.
Any import charges not collected at checkout are the customer’s responsibility.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate delivery address.
Address changes must be requested within one hour of purchase. Changes cannot be guaranteed after the order enters production.
CouchLot is not responsible for packages delivered to an address entered incorrectly by the customer.
Additional shipping charges may apply if an order is returned because of:
• an incorrect or incomplete address
• refusal of delivery
• failure to collect the package
• unsuccessful delivery attempts
Packages Marked Delivered
When tracking shows that a package was delivered but it cannot be located:
- Confirm the delivery address on the order.
- Check entrances, mailrooms, parcel lockers, and other safe-drop locations.
- Ask household members, neighbours, or building staff.
- Allow one additional business day, as carriers occasionally scan packages early.
- Contact the carrier using the tracking number.
Contact CouchLot if the package remains missing after completing these steps.
Lost or Delayed Packages
Contact us when an order has passed its estimated delivery window or tracking has stopped updating for an unusually long period.
We may need to open an investigation with the production partner or shipping carrier before issuing a replacement or refund.
Damaged, Defective, or Incorrect Items
Contact CouchLot within 30 days of delivery if an item arrives damaged, defective, misprinted, or different from what was ordered.
Include:
• your order number
• a description of the issue
• clear photographs of the product
• a photograph of the shipping label or packaging when relevant
Approved claims may be resolved with a replacement or refund.
Cancellations and Order Changes
Orders may be cancelled within one hour of purchase, provided production has not started.
Requests to change a size, colour, product, or shipping address must also be submitted within one hour.
Because each item is made to order, cancellations and changes cannot be guaranteed after production begins.
Contact
For shipping questions, contact:
Email: info@couchlot.com
Include your order number whenever possible.