Refund policy

Shipping & Returns

Free shipping when ordering any 2 products.

If something is not right with your order, contact us. We will work hard to fix it.

Shipping

Most CouchLot products are made to order.

Canada - Shipping is a flat rate of $7.00 per order.

USA - Shipping is a flat rate of $5.00 per order.

Free Size Exchange

Each eligible item includes one free size exchange within 30 days of delivery.

CouchLot will provide a prepaid return shipping label for the original item.

Exchanges must be for the same product and colour in a different size. Replacement sizes are subject to availability.

Returns

Returns may be requested within 30 days of delivery.

Items must be unworn, unwashed, unused and in their original condition.

Once your return is approved, CouchLot will provide a prepaid return shipping label. Do not send an item back before receiving approval and return instructions.

Approved refunds are issued to the original payment method after the item has been received and inspected. Original shipping charges are not refundable unless the item arrived damaged, defective or incorrect.

Damaged, Defective or Incorrect Items

Include your order number and clear photos of the issue. We will work with you to arrange a replacement or refund.

If the item needs to be returned, CouchLot will provide the return shipping label.

Start a Return or Exchange

Email info@couchlot.com with:

your order number
the item you are returning or exchanging
the replacement size, if applicable
a short explanation of the issue
photos if the item is damaged, defective or incorrect

We will review the request and send the next steps.

Final Sale

Items marked Final Sale cannot be returned or exchanged unless they arrive damaged, defective or incorrect.

Order Changes and Cancellations

We will do our best to help, but changes cannot be guaranteed once production has started.

Country/region