Shipping & Returns
Free shipping when ordering any 2 products.
If something is not right with your order, contact us. We will work hard to fix it.
Shipping
Most CouchLot products are made to order.
Shipping is a flat rate of $7.00 per order.
Free Size Exchange
Each eligible item includes one free size exchange within 30 days of delivery.
CouchLot will provide a prepaid return shipping label for the original item.
Exchanges must be for the same product and colour in a different size. Replacement sizes are subject to availability.
Returns
Returns may be requested within 30 days of delivery.
Items must be unworn, unwashed, unused and in their original condition.
Once your return is approved, CouchLot will provide a prepaid return shipping label. Do not send an item back before receiving approval and return instructions.
Approved refunds are issued to the original payment method after the item has been received and inspected. Original shipping charges are not refundable unless the item arrived damaged, defective or incorrect.
Damaged, Defective or Incorrect Items
Contact us within 30 days of delivery if your order arrives damaged, defective, misprinted or incorrect.
Include your order number and clear photos of the issue. We will work with you to arrange a replacement or refund.
If the item needs to be returned, CouchLot will provide the return shipping label.
Start a Return or Exchange
Email info@couchlot.com with:
- your order number
- the item you are returning or exchanging
- the replacement size, if applicable
- a short explanation of the issue
- photos if the item is damaged, defective or incorrect
We will review the request and send the next steps.
Final Sale
Items marked Final Sale cannot be returned or exchanged unless they arrive damaged, defective or incorrect.
Order Changes and Cancellations
Contact us within one hour of ordering if you need to change or cancel your order.
We will do our best to help, but changes cannot be guaranteed once production has started.
